The Crisis Tool

April 14, 2004

Tunnel Fire Tests BC Readiness in UK - Many Firms Fail

Continuity e-Guide says that lessons about the need for backup communication lines were learned the hard way last week in Manchester as a fire in a telecom tunnel knocked out phone and Internet service for hundreds of area businesses.

To read the full article, Click HERE>>

Support options from The Crisis Tool Team:

Email: The Crisis Tool Team is available to answer questions and give guidance via email on a daily basis. Clients can direct their inquiries to details@crisistool.com . Answers will follow within one working day. This service is free.

Phone: Clients may make an appointment for a phone consultation via details@crisistool.com and a qualified consultant will respond within three working days. Your initial call is free. Further assistance may be subject to fees depending on the depth of assistance required.

Online: The Crisis Tool Group offers an e-learning tutorial. Training on how to use the Crisis Tool consists of videos of the Author of Crisis Tool outlining tips and cautions covering each section of the document. You can view these sessions on your computer and review them as often as you need. Requests for this training can be directed to us by email link below. Requests should include the names of the individuals wishing to participate in the tutorial and a number where they can be reached. Requests for this training can be directed to details@crisistool.com. Requests should include the names of the individuals wishing to participate in the tutorial and a number where they can be reached.

Consulting: Experienced consultants are available. There are two levels of assistance that clients can utilize:

Level 1: A consultant may act as project manager for clients. In this role, an experienced consultant guides your internal people through the process and acts as a task manager to ensure the project is completed in a reasonable period of time. The consultant meets regularly with management to report progress and seek guidance on critical issues. Total consulting time will vary from business to business.

Level 2: Total analysis and plan development can also be arranged with The Crisis Tool Team. This process requires the consultant to spend much more time with the client, usually working from the client's premises for several days over a period of up to six months. Fees for this option are dependent upon the size and complexity of the client's business

Whether you need a quick answer to one question or want the peace of mind that turn-key consultancy brings, The Crisis Tool Team is ready to help. Contact us today for further information.

Frequently Asked Questions:

I put the CD in my player and it doesn't start?

Make sure your CD Properties are set for autostart. If you have QuickTime up grade to version 7.03. Version 7.02 is not compatible with the Demoshield engine we use. You may open the CD in Windows Explorer and double click on the icon entitled Launch.

How do I install?

You can copy the file ctool.doc and all the .pdf files into your working folder and run them from there.

On completing the Wizard there is an error message on my screen.

This is a known issue we are working on. The Wizard saves data at the end of each screen. That means that all of the data you entered is in the document and you can proceed.

What are the minimum system requirements?

Pentium Class Computer running Windows 97 or later. In order to fully use the Crisis Tool it is necessary to be able to load the .doc files into Word 97 or later. If you use a different word processor, contact us at support@crisistool.com for a translation into your program's format. We also include on the CD openoffice.com. This is a free Office suite that can read .doc files.

I don't use Word 97 or later, How can I use the CrisisTool?

You may use the .rtf files we have provided. They will work on any word processor that supports Rich Text Format.

I have opened the file in Word and the Wizard does not start. Why? If you open the Word document and the Wizard does not open, it is probably because you have Word set for high security. To reset this in Word open the tools menu, press Macros and select security. If you change it to medium security the macro will work for you. If your policy is for high security you should reset it after you are done. We have scanned this document with McAfee Virus Scan for your security.

In Version 2 or later, the Table of Forms is no longer synchronized with the document.
How do I get it organized?

The Table of Forms is created using Word's Index & Tables feature found in the INSERT menu. If you change the layout of the document you will have to reconstruct the table using this facility.